Shipping policy

Shipping & Delivery Policy

Aus Wide Sportswear supplies custom sportswear, teamwear and apparel to clubs, schools, teams, businesses and organisations throughout Australia.

Because many of our products are custom-made to order, production and delivery work differently from standard ready-to-ship online retail.

This policy explains our general production, dispatch and delivery process.

Custom Order Process

Our standard custom-order process is:

Design & Order Approval → 50% Deposit → Production → Remaining 50% Payment → Dispatch

Production will commence after:

  • the final design has been approved;

  • required sizing, quantities and order specifications have been confirmed; and

  • the required 50% deposit has been received.

The remaining 50% balance is payable before dispatch unless alternative arrangements have been agreed by Aus Wide Sportswear in writing.

Production Timeframes

Production timeframes vary depending on factors including:

  • garment type;

  • order quantity;

  • customisation requirements;

  • printing or decoration method;

  • production capacity;

  • availability of materials; and

  • seasonal demand.

Any estimated production timeframe provided with a quote or order confirmation is an estimate unless expressly agreed otherwise in writing.

The production timeframe generally begins once all required approvals, order information and the required deposit have been received.

Delays in artwork approval, sizing information, customer-supplied information or payment may affect the estimated completion date.

Dispatch

Once production is complete and the remaining balance has been received, your order will be prepared for dispatch.

Where available, tracking information will be provided after the order has been dispatched.

Please allow time for tracking information to become active within the carrier's system.

Delivery Within Australia

Aus Wide Sportswear services customers throughout Australia.

Delivery timeframes after dispatch depend on the destination, freight provider and shipping service used.

Any delivery timeframe provided is an estimate and is separate from the custom production timeframe.

Regional and remote destinations may require additional delivery time.

Shipping Charges

Shipping or freight charges may vary depending on:

  • order size and weight;

  • number of cartons;

  • delivery destination; and

  • freight service required.

Applicable freight charges will be communicated as part of the quote or order process where reasonably practicable.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the delivery details carefully before confirming your order.

If an incorrect or incomplete address is supplied, additional freight charges or delays may occur.

If you notice an error in your delivery details, contact us as soon as possible at info@auswidesportswear.com.au.

Delivery Delays

While we work to meet communicated production and delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

  • freight carrier delays;

  • severe weather;

  • transport disruptions;

  • customs or border delays where applicable;

  • supply-chain disruption; or

  • other unforeseen events.

If we become aware of a significant delay affecting your order, we will communicate with you where reasonably practicable.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

Authority to Leave and Safe Delivery

Where a carrier offers authority-to-leave or similar delivery options, customers should consider whether the nominated delivery location is secure.

Delivery arrangements may be subject to the individual freight provider's terms and conditions.

Lost or Missing Deliveries

If tracking indicates that your order should have arrived but you have not received it, please contact us at:

info@auswidesportswear.com.au

We will assist with investigating the delivery with the relevant freight provider where appropriate.

Damaged Deliveries

Please inspect your order promptly after delivery.

If the parcel or products appear to have been damaged during transit, contact us as soon as possible and provide:

  • your order details;

  • photographs of the external packaging;

  • photographs of the damaged products; and

  • any other relevant information.

Please retain the packaging while the issue is being assessed where reasonably possible.

Split Deliveries

In some circumstances, an order may be delivered in more than one shipment.

If a split delivery is required, we will communicate this where reasonably practicable.

International Delivery

International shipping may be available by arrangement.

International customers should contact Aus Wide Sportswear before ordering to discuss availability, freight costs and delivery requirements.

International deliveries may be subject to customs duties, taxes, import requirements or other charges imposed by the destination country.

Any applicable responsibilities will be confirmed with the customer where appropriate before the order proceeds.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact Us

For questions regarding production, dispatch or delivery, please contact:

Aus Wide Sportswear
Email: info@auswidesportswear.com.au
Phone: 0499 728 646
Website: auswidesportswear.com.au