Refund policy
Returns & Refunds Policy
At Aus Wide Sportswear, many of our products are custom-made, personalised or produced specifically for your club, school, team, business or organisation. We want you to be confident in your order and ask that you contact us promptly if there is an issue with any product you receive.
Custom-Made and Personalised Products
Custom-made, personalised and special-order products generally cannot be returned or exchanged for change of mind, incorrect size selection, or changes requested after the design, sizing or order specifications have been approved.
This includes products manufactured with custom designs, colours, logos, names, numbers, sponsor artwork or other customer-approved specifications.
This does not affect any rights or remedies you may have under the Australian Consumer Law.
Non-Custom Products
For eligible non-custom products, you may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return, the product must be unworn, unused and in its original condition, with tags and original packaging where applicable. Proof of purchase may also be required.
Please contact us before returning any product so we can confirm whether it is eligible for return.
Starting a Return
To request a return, please contact:
Please do not send products back without contacting us first.
Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions and return address.
Items returned without prior approval may not be accepted.
Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives.
If you believe an item is faulty, damaged, incorrectly manufactured or different from the approved order, please contact us as soon as possible at info@auswidesportswear.com.au.
Please include your order details and, where appropriate, photographs showing the issue so we can assess the matter promptly.
If a product does not meet an applicable consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and as required by law.
Approved Designs, Artwork and Sizing
Customers are responsible for carefully reviewing and approving all applicable artwork, colours, names, numbers, logos, sponsor details, sizing and other order specifications before production.
Once a custom order has been approved and entered production, changes may not be possible.
A product manufactured in accordance with the customer's approved artwork, sizing and specifications will generally not be considered faulty solely because the customer later changes their mind or wishes to alter an approved detail.
Nothing in this section limits your rights under the Australian Consumer Law.
Exchanges
Because custom-made and personalised products are manufactured specifically for each customer, we generally cannot offer exchanges for change of mind or incorrect size selection after production.
If you have received an incorrect, faulty or damaged product, please contact us so we can assess the issue and determine the appropriate remedy.
Refunds
Where a refund is approved, we will notify you once the relevant product or issue has been assessed.
Approved refunds will be processed using the original payment method where reasonably possible.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Please contact us before returning any product.
Return shipping arrangements and responsibility for return shipping costs will depend on the reason for the return and your rights under the Australian Consumer Law.
Where Aus Wide Sportswear is responsible for providing a remedy for a product that does not meet applicable consumer guarantees, return or collection arrangements will be handled as required by law.
Sale Items and Gift Cards
Unless required by Australian Consumer Law, change-of-mind returns may not be available for sale or clearance items.
Gift cards are generally non-refundable except where required by law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Questions or Return Requests
Aus Wide Sportswear
Email: info@auswidesportswear.com.au
Phone: +61 499 728 646
Location: Raymond Terrace, NSW, Australia
Website: auswidesportswear.com.au